20 Mule Team® Borax is committed to consistently meeting the needs of our customers. As part of Rio Tinto, we maintain mining, refining, and shipping facilities on four continents, as well as a global network of sales offices and stock points. Our researchers work to advance borate science, pioneering new products and applications that harness the many properties of this versatile resource. Our cutting-edge research and development; world-class safety, environmental and community practices; and commitment to constant innovation and improvement are just a few reasons to partner with U.S. Borax.
As part of our commitment to quality and clear communications, we strive to provide up-to-date, comprehensive recommendations and instructions for optimal use of borax products.
Global Supply Chain
Shipping and Handling
Packaging and Storage
Health and Safety
Quality is a priority for our customers globally and remains critical to ensuring our success in the market. Producing high-quality borates and reliably delivering them on time are core to our business strategy. All our sites are certified to ISO 9001:2008 Quality Management Systems standards and are committed to continual improvement. We realize this dedication through the integration of quality initiatives into our everyday culture. Our business improvement programs use a Lean Six Sigma approach to strive to eliminate defects and improve service delivery.
Our operational excellence approach at our facilities enables us to identify and manage quality risks, using visual workplaces and defect-elimination programs. We thoroughly investigate customer complaints, partnering with our customers to resolve issues whenever and wherever they arise, and working to prevent any recurrence.