Why choose 20 Mule Team® borate products?
The short answer: We have a long history of customer service—and a modern commitment to research and innovation—to deliver the quality products and quality care.
Your experts in the field: Helping you access boron benefits
U.S. Borax is a leader in research and innovation. Our experts understand the uses of borates and boron benefits in a variety of industries and environments. We work to advance borate science, finding better ways to provide new products and applications that harness the many properties of this versatile resource. We know how to help our customers optimize formulations and maximize the benefits of borates in specific applications.
From the moment you begin your project, U.S. Borax is ready and willing to help with technical and scientific support, backed by nearly a century of research. When you use our products in your products, you get:
Pre-sale support, including assistance with formulaic development
Institutional knowledge that spans industries and geographic regions
Global sampling and test data for a variety of uses, including your own research
Extensive handling, shipping, packaging, storage, and health and safety data
Post-sale technical and scientific product support for organizations of all sizes, anywhere in the world
We’re committed to helping industry, agricultural, and manufacturing organizations develop solutions to the challenges of modern living.
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Dedicated to customer service
We don’t stop at R&D. Our responsive, local customer service experts and logistics coordinators are available and committed to answer any question. We care about your business, and we treat you accordingly, with individualized, start-to-finish service, including help with your continuous improvement projects.
Get one-on-one technical support, with quick responses and dedicated resources.
Our customer service representatives have the technical expertise to understand and respond to your questions and needs.
Whether you run a family-owned corn farm in Iowa or a nuclear power plant in Prague, we’re dedicated to fulfilling your quality borate sourcing needs.
There for you: Quality borates, when and where you need them
From the original 20 mule team to today’s global shipping networks, U.S. Borax has more than a century of world-class logistics experience. We maintain mining, refining, and shipping facilities on four continents, as well as a global network of sales offices and stock points.
We enable on-time delivery, whether you’re a small manufacturing facility or a large distributor.
Our extensive warehouse network ensures that every customer, anywhere around the globe, receives timely service and shipments.
Our transparent supply chain provides documented traceability—invaluable for highly regulated industries.
We have the institutional and technical knowledge to help distributors and manufacturers increase efficiency.
We provide reliable ROI with high-quality borate products and a stable global supply chain.
Commitment to operational excellence
Quality is a priority for our customers globally and remains critical to ensuring our success in the market. Producing high-quality borates safely is core to our business strategy. All of our sites are ISO certified and are committed to continual improvement. We realize this dedication through the integration of quality initiatives into our everyday culture. Our business improvement programs use a Lean Six Sigma approach to strive to eliminate defects and improve service delivery.
Our operational excellence approach at our facilities enables us to identify and manage quality risks, using visual workplaces and defect-elimination programs. We thoroughly investigate customer complaints, partnering with our customers to resolve issues whenever and wherever they arise, and working to prevent any recurrence.
U.S. Borax operations
Local business opportunities
With our long history in California, we are dedicated to supporting local and regional businesses to create stability in our communities. By working with local and diverse suppliers—both large and small—we contribute to foster a strong economy.
U.S. Borax and Rio Tinto are always interested in building new supplier partnerships. Explore opportunities through our Buy Local supplier portal.
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Safety and sustainability
We mine a remarkable mineral that is essential to human progress. That progress should not come at the cost of human or environmental wellness. We are proud of our world-class safety practices, our advances in environmental stewardship, and our commitment to the community where we live.
We’re more than your vendor. We’re your partner. From consistent, high-quality borates to world-class technical expertise and consistent, superior customer service, U.S. Borax delivers.
Download OBrochure: U.S. Borax Overview (PDF)