Exceptional customer service moves your operations forward. At U.S. Borax, our customer service teams understand how critical it is for refined borates to reach your site promptly and ready to use.
Covering more than 500 customers and 1,200 delivery locations worldwide, U.S. Borax customer service representatives work to reduce complexity, shorten lead times, and proactively resolve issues on your behalf.
Clear visibility from order to invoice
Keeping you informed at every stage of your refined borates order is a priority.
After working with your regional sales manager, a dedicated customer service representative manages the full lifecycle of your account, including:
- Contract entry and sales order processing
- Delivery coordination with operations and logistics
- Invoicing and accounts receivable follow-through
- Pricing alignment and freight detail management
- Import compliance guidance by country and region
- Proactive communication on order status and timelines
Three customer service managers lead our regional teams: Gina Moore in the Americas, Alice Seow in APAC, and Jurgen Vandoren in EMEA. Each brings decades of experience in customer service and supply chain management to our global business.
Together, they help shape how we approach every customer relationship.
“Our team is deeply committed to service excellence,” Gina says. “We manage the entire contract-to-cash process, which gives us comprehensive insight into customers’ needs.”
To better serve you, customer service and sales work as one integrated team—aligning daily on pricing, contract terms, forecasting, and order priorities that affect your account.
Learn more about how our teams work together
Regional expertise that gets results
Country-specific requirements should not be another obstacle for you to manage.
By applying our extensive knowledge and experience of local business conditions, we can help you avoid delays and documentation issues.
How?
The Americas team navigates a complex regulatory landscape with confidence, using a centralized compliance system to track regulations and labeling requirements by country. This is especially valuable in the South American market where import regulations are particularly complex.
Our EMEA team combines multilingual support with a strong understanding of transportation routes and evolving regulations.
In APAC, representatives translate market developments into timely guidance.
Across regions, the goal is the same: Make the ordering process easier by managing the local details that can affect your timeline.
See U.S. Borax Customer Support resources
Ready for the unexpected
Trade policies shift. Ports delay shipments. Documentation needs change. Carriers adjust schedules.
When the unexpected happens, your customer service representative is there to keep you informed and map the best path forward for your borates order.
This work often happens behind the scenes, but you’ll feel its effect. We track market developments, coordinate with logistics and regulatory entities, and identify impacts.
“Unfortunately, there are unforeseen circumstances outside of our control,” says Alice. “By providing regular updates we can help customers make informed decisions and create win-win situations.”
Learn more about our global supply chain
A partner for the long run
What sets U.S. Borax customer service apart is the steady, reliable presence our team brings to every situation.
We know that trust is earned and long-term relationships are built in the daily details.
“We want our customers to come back time after time,” says Jurgen, “so we do what is necessary to make that happen.”
If you need help with an existing order or are ready to place a new one, contact customer service.
Resources