Contact Customer Service

Where is your Boron, CA, site located?
What are the hours of pick-up?
Can I get a product sample?
Can I buy laundry or soap products directly from U.S. Borax?

Americas Customer Service

USBCSC-domestic@riotinto.com
+1 800 872 6729
Hours of operation: 8:30 a.m. - 5:00 p.m. Central
Closed U.S. holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving holiday (Thursday and Friday), Christmas holiday (Christmas Eve and Christmas)
Eastern United States
Paulette Jackson
USBCSC-domestic@riotinto.com
+1 800 872 6729
Midwest and Western United States
Andre Green
USBCSC-domestic@riotinto.com
+1 800 872 6729
Specific U.S. Accounts
Lorena Salinas
USBCSC-domestic@riotinto.com
+1 800 872 6729
Canada and Specific U.S. Accounts
John Scott
USBCSC-domestic@riotinto.com
+1 800 872 6729
Mexico, Central, and South America
Sebastian Gonzalez
USBCSC-domestic@riotinto.com
+1 800 872 6729
Customer Service Analyst
Barb Nork
barb.nork@riotinto.com
+1 800 872 6729
Manager, Americas Customer Service
Gina Moore
USBCSC-domestic@riotinto.com
+1 800 872 6729

Asia-Pacific Customer Service

APAC hotline: +65 66799316
Toll Free Line (North China): 10800 650 0580
Toll Free Line (South China): 10800 265 2553
Toll Free Line (Taiwan): 008 0665 1980
Email: CSC_RTMAsia@riotinto.com

Europe, India, Middle East, Africa Customer Service

Europe hours of operation: 8:00 a.m. - 4:00 p.m. CET
Closed German holidays: New Year's Day, Good Friday, Easter Monday, Labor Day, Ascension Day, Whit Monday, German Unity Day, Christmas holiday (Christmas and Second Day of Christmas)

Belgium, France, Ireland, Netherlands, Nordics, and the UK
Sonia Morel Scheik
RTM-CustomerService-NW-EUR@riotinto.com
+49 6196 96 00 81
Austria, Germany, and Switzerland
Alexander Stolze
RTM-CustomerService-C-EUR@riotinto.com
+49 6196 96 00 61
Greece, Italy, and Portugal
Sonia Morel Scheik
RTM-CustomerService-S-EUR@riotinto.com
+49 6196 96 00 81
Spain
Joanna Sato
RTM-CustomerService-S-EUR@riotinto.com
+49 6196 96 00 28
Eastern Europe
Joanna Sato
RTM-CustomerService-E-EUR@riotinto.com
+49 6196 96 00 28
Northern and Western Africa
Alexander Stolze
RTM-CustomerService-NAWA@riotinto.com
+49 6196 96 00 61
Southern and Eastern Africa
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
Middle East
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
India, Bangladesh, Nepal, and Sri Lanka
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
Pakistan
Joanna Sato
RTM-CustomerService-P@riotinto.com
+49 6196 96 00 28

U.S. Borax, part of Rio Tinto, is a global leader in the supply and science of borates—naturally-occurring minerals containing boron and other elements. We are 1,000 people serving 650 customers with more than 1,800 delivery locations globally. We supply around 30% of the world’s need for refined borates from our world-class mine in Boron, California, about 100 miles northeast of Los Angeles.  Learn more about Rio Tinto.

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