Why Work with U.S. Borax?

Outstanding technical expertise and a history of personalized service for customers of all sizes

Pioneers in customer care

Why choose 20 Mule Team® borate products? The short answer: We have a long history of customer service—and a modern commitment to research and innovation.

U.S. Borax Experts

Your Experts in the Field

U.S. Borax—and our parent company, Rio Tinto—are leaders in research and innovation. Our experts understand the uses and benefits of borates and boron in a variety of industries and environments. We know how to help our customers optimize formulations and maximize the benefits of borates in specific applications.

From the moment you begin your project, U.S. Borax is ready and willing to help with technical and scientific support, backed by nearly a century of research. When you use our products in your products, you get:

  • Pre-sale support, including assistance with formulaic development
  • Institutional knowledge that spans industries and geographic regions
  • Global sampling and test data for a variety of uses, including your own research
  • Extensive handling, shipping, packaging, storage, and health and safety data
  • Post-sale technical and scientific product support for organizations of all sizes, anywhere in the world
We’re committed to helping industry, agricultural, and manufacturing experts develop solutions to the challenges of modern living. Learn more about the services our technical support team provides our customers.

Dedicated to Customer Service

We don’t stop at R&D. Our responsive, local customer service experts and logistics coordinators are available and committed to answer any question. We care about your business, and we treat you accordingly, with individualized, start-to-finish service, including help with your continuous improvement projects.

  • Get one-on-one technical support, with quick responses and dedicated resources.
  • Our customer service representatives have the technical expertise to understand and respond to your questions and needs.
  • Whether you run a family-owned corn farm in Iowa or a nuclear power plant in Prague, we’re dedicated to fulfilling your borate sourcing needs.
U.S. Borax - There when you need us.

There for You, When and Where You Need Us

From the original 20 mule team to today’s global shipping networks, U.S. Borax has more than a century of world-class logistics experience.

  • We enable on-time delivery, whether you’re a small manufacturing facility or a large distributor.
  • Our extensive warehouse network is supported by the global power of Rio Tinto, ensuring that every customer, anywhere around the globe, receives timely service and shipments. Learn more about our North American warehouse locations (PDF).
  • Our transparent supply chain provides documented traceability—invaluable for highly regulated industries.
  • We have the institutional and technical knowledge to help distributors and manufacturers increase efficiency.
  • We provide reliable ROI with high-quality products and a stable global supply chain.

We’re more than your vendor. We’re your partner. From consistent, high-quality borates to world-class expertise and consistent, superior customer service, U.S. Borax delivers.

U.S. Borax, part of Rio Tinto, is a global leader in the supply and science of borates—naturally-occurring minerals containing boron and other elements. We are 1,000 people serving 500 customers with more than 1,700 delivery locations globally. We supply 30% of the world’s need for refined borates from our world-class mine in Boron, California, about 100 miles northeast of Los Angeles.  Learn more about Rio Tinto.

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