General Consumer Questions

Where can I find 20 Mule Team Laundry Booster or Boraxo Hand Soap?
U.S. Borax produces and sells bulk borates; we do not sell any consumer borate products. The Dial Corporation acquired U.S. Borax’s consumer products division in 1988, and they were subsequently acquired by Henkel. Under this agreement, we license the use of our trademark. They produce and distribute the 20 Mule Team® Borax product sold in stores and can answer your questions: Or call Dial Henkel customer service at +1 800 457 8739.
Is 20 Mule Team Laundry Booster or Boraxo safe for...
Is 20 Mule Team Laundry Booster or Boraxo safe for any of the following?
  • My dishwasher
  • My high-efficiency washing machine
  • My refrigerator
  • On my dog or cat
  • In my garden
  • To kill bugs
  • To prevent mold on my bathroom walls
U.S. Borax produces and sells bulk borates; we do not sell any consumer borate products you can buy in stores. The Dial Corporation acquired U.S. Borax’s consumer products division in 1988, and they were subsequently acquired by Henkel. Under this agreement, we license the use of our trademark. They produce and distribute the 20 Mule Team® Borax product sold in stores and can answer your questions: Or call Dial Henkel customer service at +1 800 457 8739.
Is borax or boric acid safe for home use, including crafts, food preservation, and personal care?
U.S. Borax produces and sells bulk borates; we do not sell any consumer borate products. The Dial Corporation acquired U.S. Borax’s consumer products division in 1988, and they were subsequently acquired by Henkel. Under this agreement, we license the use of our trademark. They produce and distribute the 20 Mule Team® Borax products sold in stores and can answer your questions about home use. Visit their web site or call their customer service number at +1 800 457 8739.

For information about bulk product safety, read our Product Stewardship section. Or, email us at rtbproduct.stewardship@riotinto.com with your specific application and information needs.
Can I use borates for flea control or food preservatives?

U.S. Borax’s products are not intended for use in food applications and are labeled accordingly. Therefore, our borate products shall not be used as (or to manufacture) food additives or preservatives. Read our Statement on FDA Status of Borates.

U.S. Borax does not sell any product into the borate/borax flea control or carpet application businesses. In keeping with our product stewardship commitment to our customers, we recommend against the use of borate products for carpet applications. These applications include boric acid, borax, or other borate-containing products intended for use on carpets as deodorizers or flea control agents.

These carpet-use patterns are different from all other borate product uses in that they present the opportunity for small children or pets to ingest borates directly from the carpets. It is not feasible to assess the extent of exposure to children and pets under all possible scenarios, due to the variety of parameters that determine exposure from carpets (eg variation in carpet type, borate product type, application method and rate, vacuum efficiency and frequency, and individual behavioral patterns of children or pets). Without adequate exposure information, U.S. Borax cannot determine the level of risk that may result from carpet-use patterns; therefore, we do not support the use of borate products for carpet flea control applications by anyone, especially consumers.

It should also be recognized that any compound used for the purpose of mitigating “pests” is considered to be a “pesticide” which is regulated by state and federal authorities (U.S. Environmental Protection Agency). Learn more:

Can I use borates as flame retardants, wood preservatives, insect/pest control, or agricultural end uses?
Read more at borate function by application. Or, visit our related applications pages: If this still doesn't answer your question, send an email with details about your needs and interests to: rtbproduct.stewardship@riotinto.com.
What should I know about diverting wash water to my garden?
For information about bulk product safety, read our Product Stewardship section. Or, email us at rtbproduct.stewardship@riotinto.com with your specific application and information needs.
Who do I contact to verify employment with U.S. Borax?
If you are an external party that needs to verify someone's employment with U.S. Borax, please call: +1.801.363.4357

If you are an employee that needs to verify your own employment, you can find a link on myRioTinto. (You will need to be logged into the network to access this site.)
I live in the community. How can I contact you?

If you live in one of the communities in which we operate and have comments, complaints, or suggestions, please complete our Community Feedback form.

Do you still make 20 Mule Team hobby kits?
These model kits originated as a promotional program for 20 Mule Team Borax in 1954. Unfortunately, they have been discontinued.
How much is my historic U.S. Borax artifact worth?
While we’re proud of our heritage, we do not maintain records of the value of U.S. Borax posters, model kits, advertising, photography or other memorabilia. You may be able to find some items for purchase at the unaffiliated 20 Mule Team Museum in Boron, California.

Learn more about U.S. Borax history.

U.S. Borax, part of Rio Tinto, is a global leader in the supply and science of borates—naturally-occurring minerals containing boron and other elements. We are 1,000 people serving 500 customers with more than 1,700 delivery locations globally. We supply 30% of the world’s need for refined borates from our world-class mine in Boron, California, about 100 miles northeast of Los Angeles.  Learn more about Rio Tinto.

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