We are committed to consistently meeting the needs of our customers, as well as continual improvement in every aspect of our business.
Producing high quality borates that are delivered on-time, and in a reliable manner, is core to our business strategy. All sites globally are registered to ISO 9001:2008 Quality Management Systems standards, and as such are committed to continual improvement. This is realized through integration of Quality into our everyday culture at our operations, as well as business improvement programs utilizing a Lean Six Sigma approach to defect elimination and service delivery improvement.
Our operational excellence approach at our facilities enables us to identify and manage key quality risks, using visual workplaces and defect elimination programs. Additionally, all customer complaints are investigated thoroughly, to ensure improvements are made in a preventive mindset. We are committed to partnering with our customers to resolve issues as they arise, and working to prevent them in the future.
Quality is a priority for our customers globally, and remains critical to ensuring our success in the market.