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Distributors

FAQs
Frequently Asked Questions

Q: Whom do I contact if there is something wrong with my shipment?
A: For non-emergencies contact Customer Service at (800) USBORAX (872-6729). For emergencies dial (800) 228-5635 extension 144.

Q: What are the advantages of using U.S. Borax products?
A: Click here for answer.

Q: Can I buy borates for flame retardant, wood preservative, insecticide/pesticide or agricultural end uses?
A: Perhaps. To see about ordering these products, click here to contact your regional sales manager.

Q: Can I use borates for food preservatives or for flea control?
Click here for answer.

Q: Can I get information on Borax, the company?
A: Click here for answer.

Q: Where can my customers purchase "Twenty Mule Team" borax?
A: In 1988, 20 Mule Team Borax, Boraxo and Borateem brand soap products were sold to the Dial Corporation. For more information on these products, please call Dial at (800) 528-0849 or visit their web site at www.dialcorp.com.

Q: What products can I sell and where can I sell them?
A: Please refer to Appendix A of your Industrial Distribution agreement.

Q: Are there any borate end uses that Borax does not sell through distributors?
A: Yes, fiberglass end uses are handled on a direct basis due to the extent of technical assistance required.

Q: Can I arrange a joint call at my customeršs plant with Borax Technical Service?
A: Absolutely! Just contact the Regional Sales Manager in your area.

Q: What if I still have more questions?
A: Click here to Contact us.